As part of an all-inclusive, no-extra-fees package, we’ll provide the following services:
Q. How do you charge for medical billing services?
A. Our fee’s are charge on a contingency fee basis.
For full-service billing, this fee generally ranges from 5% to 10%, depending on the specialty, payer mix, and practice revenue. Larger specialty groups may pay even less.
For back-end billing, fees are generally between 3% and 10%, depending on the amount and type of billing required.
Once we’ve discussed the specific needs of your practice with you, we’ll be happy to give you a written quotation.
Q. Can you really save me money?
A. We’ve been able to increase collections for most practices anywhere from 50% to 70% . This covers the entire cost of our service, saves you money on all of your other billing-related expenses (such as employee salaries and telephone bills), and gives you higher net monthly cash deposits as well.
Submit and review the provider's monthly reports (a wide range of already-developed custom reports is available).
Q. Are you HIPAA-compliant?
A. Yes indeed. Dr's Billing and Computer Services Inc., is fully compliant with HIPAA requirements and standards.
Q. Where do the checks go
A. Payments are always sent directly to your practice or to a designated lock box account—never to us. Be wary of billing companies that demand that the payments come to them. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.
Q. What size practices does Dr's Billing and Computer Services Inc. serve?
A. Dr's Billing and Computer Services Inc. serves practices ranging in size from hospital-based group practices to individual solo practices. No matter the size of your practice, DBCS team-based service approach insures you will experience the highest levels of customer service and support.
Q. What kind of service will you give me?
A. We’ll give you great service—we take pride in our customer support, and we make sure the right hand always knows what the left hand is doing. We assign a dedicated representative (or more than one, depending on the size of your practice) to your account. This person then handles all aspects of your billing needs, entering charges, submitting claims, sending patient statements, following-up, and answering patient billing questions, and is also the liaison between your practice and us.
Q. What kind of information do you need from my practice?
A. To make thing easier and more accurate, we’ll design an easy-to-use superbill for you, or work from your existing one. In less than 30 seconds per encounter, you’ll be able to get us the information we need to properly submit your claims. (For new patients, or patients whose demographic and insurance information has changed, we ask that you give us a copy of their registration sheet and copies of insurance cards).
Q. Whom does the patient call with a billing question?
A. Our toll-free number is printed on your patients’ statements, and a dedicated DBCS representative will handle all billing questions.
Q. How do we make sure Managed Care plans pay us according to the contracted rates?
A. This question is a critical part of any Accounts Receivable follow-up, and we understand why you’re concerned about constant underpayments or payments at non-contracted rates affecting your patients’ balances and your revenues.
To address it, we request copies of your practice’s contracts and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. Then at time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your Managed Care representative to resolve any problems, and we keep you aware of these problems and their resolution every step of the way.
Q. What kind of reports will I get?
A. There are a variety of reports available
The standard report package includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, insurance payments, patient payments, and aged receivables.
Practice-specific reports are usually available on request, as well, and can greatly enhance your ability to make fiscally responsible business decisions.
Q. Are you a collection agency?
A. No. DBCS focuses strictly on billing and follow-up. However, we pursue delinquent insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).
Q. What if the patient is on a payment plan?
A. We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.
